The Buyer’s Protection Plan 快递保险 ( Courier Insurance QBOX-V RM420 )
The Buyer's Protection Plan parcel insurance is calculated by adding the product price by 2% for West and East Malaysia. For example, purchase RM420 total package, the premium is RM420 + 2% = RM428.40. Parcel insurance is the responsibility of the Buyer to protect your parcel lost and damage. Buyers can choose whether to buy parcel insurance. If the package is lost, the buyer will receive the relevant courier company compensation. If Buyer chooses not to buy parcel insurance, the parcel loss will not be the responsibility of the LittleYap. Before buying, please indicate whether to choose to include the purchase of parcel insurance. Please contact at WeChat Leex2NG for more details on parcel insurance before making your order.
+ What is the Buyer’s Protection Plan?
The Buyer’s Protection Plan provides customised solution towards carriers that offer to protect one's consignment from any probable downside risks. The Buyer’s Protection Plan is backed by XpressCover / SkyCover / SureCover / NationCover, depending on the courier company that Little Yap's decision.
+ How does the Buyer's Protection Plan help you to protect your parcel?
The plan provides extensive coverage against All-Risks from the time of collection/receipt by the carrier till delivery to the consignee. However, it is subject to certain exclusions. Please refer to individual courier's coverage page for more information.
+ When does the plan begin to cover your parcel?
Coverage begins when the air waybill is issued and the shipment has been tendered to a courier and continues until the shipment has been delivered to the final destination point named in the air waybill, or when the consignee or consignee’s agent has taken possession.
+ How long is the coverage plan on your parcel (For purchased additional insurance coverage only)?
It covers up to a maximum of 7 days, beginning from the receipt date of the consignment by a carrier (this even includes public holidays and weekends). For an international delivery (launching soon), it would be 21 days instead.
+ My parcel was just delayed! Do I get coverage extension?
If the courier selected delayed your shipment, the coverage would be extended in accordance to how long the delay was.
+ How much do I have to pay for my parcel to be covered by the plan?
The amount of coverage requested (in Ringgit) would be equal to the value of the parcel (lesser of replacement cost or sales price) The Buyer's Protection Plan parcel insurance is calculated by adding the product price by 1.6%.
+ How do I claim my coverage once something happens to my parcel?
Any claims for physical loss or damage towards shipments covered by the Buyer’s Protection Plan, Little Yap will be send to Skynet, Nationwide, Poslaju, or Airpak's respective webpages to be submitted. Information will be update to the Buyer from time to time.
+ How long will it take for my claim to be processed?
A claim takes within 21 days to process, starting from the date of submission of the relevant documents from Little Yap to the courier's own insurance team.
+ Will I be fully compensated for my parcel if it was damaged or lost and will it be accurate as what I declared in my order (E.g. my goods is worth RM20,000)?XpressCover/ SkyCover/ AGG/ SureCover/ NationCover adopts a claim formula from Average Clause, which means that XpressCover/ SkyCover/ SureCover/ NationCover's clients can declare their consignments in any value they wish. However, it must not be more than the market value stated on the consignment note. Therefore, clients are recommended to declare their consignments at the market value. Little Yap will be declare your item as your purchased price.
Please refer to XpressCover/ SkyCover/ SureCover/ NationCover’s scenarios in how you will be compensated on their own website.
+ What exclusions/ kinds of damage will cancel/void out your coverage plan?
Loss or damage caused by such scenarios is not covered under the Buyer’s Insurance Plan, such as:-
- Wars & Strikes
- Improper packaging of shipment (please follow XpressCover/ SkyCover/ SureCover/ NationCover's packing guide to avoid this)
- Rusting, Oxidation, Decolourisation, Bending, Chipping, Marring and Scratching
- Mechanical, Electrical and Electronic Derangement or breakdown pair & set Clause
- Software programming errors
- Loss of Data
- Terrorism
- Radioactive Contamination, Chemical, Biological, Bio-Chemical and Electromagnetic Weapons.
- Loss or damage arising from custom, police or any government body detention.
We strongly recommended Buyer to purchase The Buyer's Protection Plan ( Courier Insurance) as the item is valuable at cost RM100.00 above.
