Career with Team LY

We are always looking for smart, motivated and energetic people, and most importantly, people who love to work in a happy and friendly environment .
If you have what we want and would like to join us, please send your expected salary resume to ​enquiry@littleyap.com for further enquiries.

Sales & Marketing   销售和营销

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Product Manager  产品经理

加入我们 Team LY

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我们一直在寻找聪明，积极和充满活力的人，最重要的是，我们喜欢在快乐友好的环境中一起工作的人。
如果您有我们想要的并想加入我们，请将您的预期薪资和简历发送至enquiry@littleyap.com以获取进一步的咨询。

     

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客服人员  Customer Service

Tech Team  技术团队

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销售和营销
提供一流的服务，以推动产品的销售。充当公司和客户之间的中间人。进行必要的电话和会议以帮助销售。允许人们根据需要进行查询。


​销售和营销工作职责 ：
- 通过随时提供信息, 从事优质的客户服务
即使面对失败 , 也要坚持销售.
- 展示客户和管理层认为必要的产品和服务, 根据需要安排约会和会议.
- 回答客户的问题, 通过各种资源使自己和其他销售人员可以随时获得产品知识.
- 寻找在面对低迷市场时销售产品的方法, 研究客户群以寻找新类型的客户.
- 创建计划以获取客户, 然后根据保修或担保保留客户.
- 分析并制定参与目标市场的计划, 使产品吸引目标市场.
- 在销售艺术中培训其他销售人员, 确保所有销售人员在特定时期内达到配额.

Sales & Marketing   
Provides first-class service in order to push the sales of a certain product. Acts as an intermediary between producers and clientele. Makes necessary phone calls and meetings to help sales. Allows people to make inquiries as necessary.
Sales and Marketing Job Duties :
- Engages in superior customer service by making information readily available
Persists in sales even in the face of failure.
- Demonstrates products and services as deemed necessary by clients and management. Schedules appointments and meetings as necessary.
- Answers questions from clients. Makes product knowledge readily available to self and other sales people through various resources.
- Finds ways to sell products in the face of a down market. Researches client base to find new types of customers. 
- Creates a plan for gaining customers and then retaining them based on warranties or guarantees.
- Analyzes and creates a plan for engaging the target market. Makes product appeal to the target market.
- Trains other sales people in the art of selling. Makes sure that all salespeople meet quota during a given period.

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​客服人员
通过提供产品和服务信息为客户服务;解决产品和服务问题。

客户服务代表工作职责：
- 通过回答产品和服务问题吸引潜在客户;建议有关其他产品和服务的信息.
- 澄清客户的投诉, 解决产品或服务问题;确定问题的原因;选择并解释解决问题的最佳解决方案;加快纠正或调整;跟进以确保解决.
- 通过收集和分析客户信息来准备产品或服务报告. 通过根据需要完成相关结果，为团队工作做出贡献.
客户服务代表技能和资格 ：
客户服务，产品知识，质量关注，问题解决，市场知识，文档技能，听力，电话技巧，解决冲突，分析信息。

Customer Service
Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties :
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications :
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information.

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   产品经理
通过识别潜在产品来开发产品;进行市场调查;产生产品要求;确定产品介绍的规格, 生产时间表, 定价和时间综合计划;制定营销策略.
 
​产品经理工作职责 :
- 通过指定获取市场信息所需的研究来确定客户的需求和愿望.
- 通过审查产品规格和要求, 建议现有和未来产品线的性质和范围;评估新产品创意和/或产品或包装变更.
- 通过将公司产品与竞争对手的产品进行比较来评估市场竞争.
- 通过定义产品营销传播目标, 为产品线通信提供源数据.
- 通过与销售总监合作制定产品销售策略,获得产品市场份额.
- 通过准备短期和长期产品销售预测以及特殊报告和分析, 为管理提供信息;回答问题和要求.
- 通过审查和调整库存水平和生产计划, 促进库存周转和产品可用性.
- 通过制定销售, 广告和生产的时间整合计划, 介绍和营销新产品.
- 通过安排和分配员工来完成操作要求;跟进工作结果.
- 通过招聘, 选择, 定位和培训员工来维护产品管理人员.
- 通过咨询和训练员工来维护产品管理人员的工作成果;规划, 监控和评估工作结果.
产品经理技能和资格 ：
产品管理, 人员管理, 了解客户, 产品开发, 需求分析, 定价, 计划, 竞争分析, 销售计划,库存控制, 财务规划和战略.

Product Manager 
Develops products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction; developing marketing strategies.
Product Manager Job Duties:
- Determines customers' needs and desires by specifying the research needed to obtain market information.
- Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements;appraising new product ideas and/or product or packaging changes.
- Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
- Facilitates inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
- Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
- Completes operational requirements by scheduling and assigning employees; following up on work results.
- Maintains product management staff by recruiting, selecting, orienting, and training employees.
- Maintains product management staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
- Contributes to team effort by accomplishing related results as needed.
Product Manager Skills and Qualifications:
Product Management, People Management, Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Sales Planning, Inventory Control, Financial Planning and Strategy.

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 技术团员 
作为公司的技术支持。帮助团队成员解决技术问题。培训其他员工如何解决基本的产品维修技术问题。

技术人员工作职责：
- 根据情况和当前公司需求执行各种职责.
- 安装软件和硬件系统, 卸载旧程序, 维修硬件, 电子产品和丰富的电子产品知识.
- 维修和维护服务器, 个人电脑, 电子产品和其他技术设备.
- 测试和修理各种电子系统或仪器. 对设备进行测试或故障诊断, 以找到并解决问题, 在需要时订购部件, 以及更换或维修部件. 包括重新组装电路板, 电机组件或系统内的其他结构.
- 与团队成员合作解决复杂和常规的产品技术问题.
- 通过电话和电子邮件与个人沟通, 以解决技术问题.
- 及时了解当前的趋势和技术, 并提出有助于公司跟上行业技术标准的建议.
技术人员技能和资格：
机械技能 - 从阅读接线图和原理图到使用焊接设备, 网络知识, 强大的口头沟通技巧, 良好的教练技巧, 热情, 技术行业知识, 广泛的软件知识, 电子产品知识, 解决问题和产品维修的技能。

Tech Team
As the company's technical support. Help team members solve technical problems. Train other employees on how to solve basic product repair technical problems.

Technical staff job responsibilities:
- Perform various duties depending on the situation and current company needs.
- Install software and hardware systems, uninstall old programs, repair hardware, electronics and a wealth of electronics knowledge.
- Repair and maintenance of servers, personal computers, electronics and other technical equipment.
- Test and repair various electronic systems or instruments. Test or troubleshoot equipment to locate and resolve problems, order parts as needed, and replace or repair parts. This includes reassembling the board, motor components or other structures within the system.
- Work with team members to solve complex and routine product technical issues.
- Communicate with individuals by phone and email to solve technical problems.
- Keep abreast of current trends and technologies, and suggest ways to help companies keep up with industry technical standards.
Technician skills and qualifications:
Mechanical Skills – From reading wiring diagrams and schematics to using soldering equipment, electronic technicians possess a mechanical aptitude.
Network Knowledge, Strong Verbal Communication Skills, Good Coaching Skills, Passion, Technical Industry Knowledge, Extensive Software Knowledge, Electronic Product Knowledge, Problem Solving and Product Repair Skills.

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